Part Two: Client Engagement in Special Libraries—Tracking and engaging your clients

Posted by Stephen Abram on 11/21/2017

My last post defined terms related to customer engagement and focused on the personal relationship-building component of our mandate with our target colleagues.

A major element of building relationships is knowing your colleagues well. No one’s memory is perfect. You can’t remember everything, and you may be working in teams (although this is useful for solos too). For sustainability and teamwork, you need to build a database that pulls together your knowledge of your clients and colleagues.

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Topics: Library Management, Solo Librarianship, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part One: Benefits of Knowledge Management

Posted by Stan Garfield on 11/16/2017

To sell knowledge management to your stakeholders, you first need to become a KM expert yourself. This involves developing a very clear understanding of KM’s benefits to your unique organization. Please read on for seven of the major benefits of having a successful knowledge management program, drawn from my new book, Proven Practices for Promoting Knowledge Management Program

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield, Knowledge Management Programs

Part One: Client Engagement in Special Libraries—What is it?

Posted by Stephen Abram on 11/14/2017

This series of blog posts on client engagement is inspired by a reader comment. Thanks!

“I appreciate Stephen Abram's tips. Could you talk more of 'engagement'? How can special librarians 'engage' employees? THANK YOU!”

This reader comment has inspired me to think more deeply about how special librarians and information professionals need to behave differently on the customer engagement front. Yes, special librarians are different!

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, Special Libraries

Is Artificial Intelligence All That and a Bag of Chips?

Posted by Ron Aspe, CEO on 11/9/2017

There will, no doubt, be certain jobs and industries that will be dramatically impacted by artificial intelligence (AI). However, that can be said about virtually any technological innovation introduced in the past 30 years. A more interesting question might be, “How does the hype surrounding AI affect my career today?”

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Topics: Library Management, Knowledge Management, Archives Management, Knowledge Management Systems, Integrated Library Systems, Museum Collections Management, Artificial Inteligence

Why Won’t People Share Knowledge, and What Can You do About It?

Posted by Stan Garfield on 11/7/2017

To change a culture from one of knowledge hoarding to one of knowledge sharing, we must first understand why people may not be sharing their knowledge with one another. Below are some of the main reasons—along with recommended solutions—drawn from my new book, Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Proven KM Practices, Stan Garfield, Knowledge Management Programs, Knowledge Management Impact

How to Break the Gravitational Pull of Legacy Software Applications

Posted by Ron Aspe, CEO on 11/2/2017

We have all been there, and I’ve been there a lot. In the not too distant past, I was required to use an IBM mainframe to do my “word processing” when PC based solutions had far better functionality. Later, I was required to use email software that wasn’t compatible with the internet. The list goes on, and the problem still exists. There is hope: please read on for some ideas on how to break away from legacy software.

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Topics: Library Management, Knowledge Management, Knowledge Management Systems, Integrated Library Systems

Part Two: Secrets of Networking for Knowledge Management Impact

Posted by Stan Garfield on 10/31/2017

You don’t have to go it alone to sell KM inside your organization. There are many avenues available that let you take advantage of outside help when you’ve run out of ideas (or steam!) and need to regroup or re-energize. These include joining and participating in KM communities, using industry analyst reports, and interviewing your peers in other organizations.

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Topics: Knowledge Management, Knowledge Management Systems, Stan Garfield, Knowledge Management Programs, Knowledge Management Impact

5 out of 5 Stars for a “rich and practical source of proven KM programs and practices”

Posted by Ron Aspe, CEO on 10/26/2017

Jean-Claude Monney, Chief Knowledge Officer, Microsoft Enterprise Services, recently awarded five stars to Stan Garfield’s new book titled Proven Practices for Promoting a Knowledge Management Program. This comprehensive text, published by Lucidea Press, is an actionable guide to promoting knowledge management practices within your organization. If you want your KM program to achieve maximum success, you simply must read this book.

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Topics: Knowledge Management, Proven KM Practices, Stan Garfield, Knowledge Management Programs

Part One: Secrets of Networking for Knowledge Management Impact

Posted by Stan Garfield on 10/24/2017

You don’t have to go it alone to sell KM inside your organization. Take advantage of outside help by scheduling visits with others who are doing KM well, joining and participating in KM communities, using industry analyst reports, or retaining an outside consultant.

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Topics: Knowledge Management, Knowledge Management Systems, Stan Garfield, Knowledge Management Programs, Knowledge Management Impact

No Collar, No Library Service? Surely Not…

Posted by Lucidea on 10/19/2017

In a recent post, The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management, KM blogger Nancy Dixon summarizes a conversation about people, process and technology with Jean Claude Monney, CKO of Microsoft Services. Mr. Monney touches on “no collar” workers, who should be added to “white collar” and “blue collar” when we talk about the people side of knowledge exchange.

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Topics: Library Management, Knowledge Management, Small Library Management

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