No Collar, No Library Service? Surely Not…

Posted by Lucidea on 10/19/2017

In a recent post, The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management, KM blogger Nancy Dixon summarizes a conversation about people, process and technology with Jean Claude Monney, CKO of Microsoft Services. Mr. Monney touches on “no collar” workers, who should be added to “white collar” and “blue collar” when we talk about the people side of knowledge exchange.

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Topics: Library Management, Knowledge Management, Small Library Management

Three keys to KM leadership

Posted by Stan Garfield on 10/12/2017

During my career as a KM practitioner, I have both observed and developed proven practices for leading successful knowledge management programs. They’re included in my new book on promoting knowledge management initiatives within the corporate world. Please read on for my thoughts on the essentials of KM leadership.

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Topics: Knowledge Management, Proven KM Practices, Stan Garfield, Knowledge Management Programs

A New Purpose for KM Systems: Enabling Knowledge Creation

Posted by Sarah Nichols on 10/10/2017

In their recent Harvard Business Review article, Help Employees Create Knowledge—Not Just Share It, John Hagel III and John Seely Brown argue “the most valuable form of learning today is actually creating new knowledge.” Traditional KM systems represented a huge leap forward in terms of making explicit knowledge accessible and structured, but what knowledge management strategies and applications do we need in today’s business environment in order to maximize the intersection of knowledge and learning?

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Topics: Knowledge Management, Knowledge Management Systems, Knowledge Creation

Part 3: The Single Most Important KM “Sale” You Can Make

Posted by Stan Garfield on 10/5/2017

The single most important “KM sale” you can make is to your senior leaders. In my first two posts on this topic, I asserted that in my experience, if you get them on board, everything else will be much easier. If you can’t: try, try, and try again. Valuable tools for getting leaders' sponsorship and support include telling stories, making the business case, and selling the benefits. Please read on to learn about selling the benefits, drawn from my new book Proven Practices for Promoting a Knowledge Management Program.

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield, Knowledge Management Programs

Ready to Read: Proven Practices for Promoting a Knowledge Management Program

Posted by Stan Garfield on 9/28/2017

I’m pleased to announce that my new book, Proven Practices for Promoting a Knowledge Management Program, is now available. Published by Lucidea Press, it will show you how to build a successful knowledge management program that gets ongoing leadership commitment and creates a knowledge-sharing culture. Please read on for more detail, and a special offer from Lucidea.

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Topics: Knowledge Management, Proven KM Practices, Stan Garfield, Knowledge Management Programs

Part 2: The Single Most Important KM “Sale” You Can Make

Posted by Stan Garfield on 9/21/2017

The single most important “KM sale” you can make is to your senior leaders. As mentioned in my previous post on this topic, if you get them on board, everything else will be much easier. If you can’t, you must keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about making the business case, drawn from my new book Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield, Knowledge Management Programs

Part 1: The Single Most Important KM “Sale” You Can Make

Posted by Stan Garfield on 9/14/2017

The single most important “KM sale” you can make is to your senior leaders. If you get them on board, everything else will be much easier. If you can’t, you need to keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about effective storytelling, drawn from my new book Proven Practices for Promoting a Knowledge Management Program.

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield, Knowledge Management Programs

Robust KM is all about Supplements!

Posted by Sarah Nichols on 8/31/2017

In a recent article, Knowledge Management in the Age of Social Media, author Robin Singh suggests that social media presents serious challenges to the traditional "knowledge base," and asks whether it can transform knowledge management. Please read on for some additional thoughts on social knowledge exchange as a supplement to classic KM.

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Topics: Knowledge Management, Inmagic Presto, Knowledge Management Systems

Platform vs. Application—Help for Building a Business Case

Posted by Ron Aspe, CEO on 8/24/2017

The biggest mistake people make when selecting a KM system is to choose a platform instead of an application. The business case is dazzlingly simple—yet many organizations overlook it.

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Topics: Knowledge Management, Inmagic Presto, Knowledge Management Systems

The True Cost of Open Source—There is Nothing Cheap about Free

Posted by Ron Aspe, CEO on 8/1/2017

Open source software (OSS) is the technology world’s response to consumers who are price sensitive, but as with many things, it’s important to do your homework before making a commitment. Read on for some thought provoking suggestions on how to evaluate the best ILS or KM software for your organization. Maybe it’s open source, maybe it isn’t.

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Topics: Tips+Tricks, Library Management, Collections Management, Knowledge Management, Archives Collection Management Software, Knowledge Management Systems, Collections Management Software, Integrated Library Systems

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