Part Two: Client Engagement in Special Libraries—Tracking and engaging your clients

Posted by Stephen Abram on 11/21/2017

My last post defined terms related to customer engagement and focused on the personal relationship-building component of our mandate with our target colleagues.

A major element of building relationships is knowing your colleagues well. No one’s memory is perfect. You can’t remember everything, and you may be working in teams (although this is useful for solos too). For sustainability and teamwork, you need to build a database that pulls together your knowledge of your clients and colleagues.

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Topics: Library Management, Solo Librarianship, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part One: Client Engagement in Special Libraries—What is it?

Posted by Stephen Abram on 11/14/2017

This series of blog posts on client engagement is inspired by a reader comment. Thanks!

“I appreciate Stephen Abram's tips. Could you talk more of 'engagement'? How can special librarians 'engage' employees? THANK YOU!”

This reader comment has inspired me to think more deeply about how special librarians and information professionals need to behave differently on the customer engagement front. Yes, special librarians are different!

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, Special Libraries

Workplace Information Literacy: It’s Different

Posted by Stephen Abram on 8/17/2017

There are plenty of articles and studies on information literacy in our professional literature. However, these almost always address the issue of information literacy in public, K-12 and academic libraries, and focus on end users. But what about workplace literacy?

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, Special Libraries

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