Earlier this year, we presented a “KM Conversation” with knowledge management evangelist and expert Stan Garfield. “Gamification Accelerates KM Adoption” focused on using gamification techniques—including awarding points and point scoring—to help build user engagement and ensure your KM platform is vibrant and widely leveraged within your organization.
As mentioned in our first blog post on this KM Conversation, gamification techniques can be very useful to knowledge managers as part of a strategy to encourage participation in knowledge initiatives. In Stan Garfield’s experience, typical game-playing elements such as point scoring are successful in building activity on a KM platform.
Mr. Garfield mentioned his SAFARIS Star framework. This is a great illustration of how you can give points out and can weight them to encourage users to do the things you believe are more important. As you see in the image below, in his SAFARIS model, answering a question is the most heavily valued participatory element.
You can develop a similar framework. The important thing is that you define the things you want done, assign a point value to them, and automate the awarding, so that when people do those things, the points are automatically tallied and displayed…underpinning the all-important public recognition that is an important part of motiving people to participate in knowledge exchange.
We will take a look at more specifics from this “KM Conversation” in future blog posts, but in the meantime, you can hear more from Stan Garfield on this and related issues when you link to “Gamification Accelerates KM Adoption.” And if you have suggestions for additional topics or speakers in our series of “KM Conversations” with such luminaries as Euan Semple, Stephen Abram and Stan Garfield, please let us know by leaving a comment in the section below.