KM User Assistance: The Knowledge Help Desk

3 minute read
Posted by Stan Garfield on 9/20/2018

Offering one-on-one support is a very personal and individualized approach to KM communications. Build a team of people who provide support to users by phone, email, chat, enterprise social network (ESN), and screen sharing.

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Topics: Knowledge Management, Training, KM, Customer Engagement

The Value of Cultural Heritage Experiences in the Museum

3 minute read
Posted by Rachael Cristine Woody on 9/19/2018

As museums have evolved, so have their exhibits. We’ve seen displays go from wax model recreations of Neanderthals, miniaturized versions of places, touch and play set ups to interactive digital panels, integrated multi-media, and even augmented reality (AR) and virtual reality (VR) set ups that enhance the exhibit experience.

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Topics: Museums, Strategy, Collections Management

On-Site or Off-Site Storage – Part 3: Preservation and Access

4 minute read
Posted by Miriam Kahn on 9/18/2018

Off-site and remote storage facilities can serve as havens for items that have long-term preservation needs. One of the triggers for moving materials to off-site and remote storage facilities is an increased need for preservation. Items that are fragile, damaged, or need long-term storage in a stable environment may be candidates for transfer to off-site storage facilities.

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Topics: Strategy, Collections Management, Special Librarianship

Developing Goals and Objectives for Archival Projects

3 minute read
Posted by Margot Note on 9/17/2018

Goals and objectives are instrumental in strategic planning for archives because they turn the project’s vision into measurable targets. Goals are the ends towards which a project is directed; objectives are more detailed than goals and explain how goals will be accomplished. With both in hand, archivists build and support the vision for what they wish to achieve with their projects.

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Topics: Professional Development, Strategy, Digital Archives, Archives

Can Artificial Intelligence Make Knowledge Management Sexy?

2 minute read
Posted by Ron Aspe, CEO on 9/13/2018

If you are ever at a dinner party and want to kill a conversation, tell the people you’re sitting with that you are into knowledge management. They won’t exactly move their chairs away, but they’ll suddenly be more interested in the food they’re eating. AI, however, is something many people have an opinion about—and it could just be the big break that KM needs.

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Topics: Knowledge Management, Artificial Intelligence, KM

3D Digitization in the Museum – Part 2:  LIDAR

4 minute read
Posted by Rachael Cristine Woody on 9/12/2018

Last week we introduced the topic of 3D digitization in museums. The post investigated 3D digitization adoption and explored one of the two main methods: photogrammetry. This post will evaluate the second method—LIDAR scanning—and will conclude with recommendations for museums to consider when choosing a 3D digitization method.

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Topics: Museums, Technology

On-site or Off-site Storage – Part 2: Making Decisions

4 minute read
Posted by Miriam Kahn on 9/11/2018

Storing records, collections, and objects in off-site and remote storage facilities limits access to original materials. Decisions about storage affect how your staff and clientele work and their ability to access information in a timely manner. The best storage solutions minimize disruption of service and frustration.

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Topics: Strategy, Collections Management, Special Librarianship

Identifying Worthwhile Archival Projects

4 minute read
Posted by Margot Note on 9/10/2018

The most vital aspect of managing a successful archival project is identifying the right problem to be solved. In the cultural heritage sector, too many excellent exciting projects exist, but limited resources hamper seeing them to fruition. Archivists should prioritize projects that add value to the organization.

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Topics: Professional Development, Strategy, Archives

Successful KM Platforms Offer a Great User Experience

3 minute read
Posted by Stan Garfield on 9/6/2018

In order for users to adopt and continually leverage your KM program, you must make it easy for them to access people, process, and technology components. This includes providing an intranet, portal site, or mobile app with obvious links to the available resources. Allow users to quickly navigate to the appropriate sites or apps based on their role, business process stage, and current requirements.

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Topics: Knowledge Management, Training, KM, Customer Engagement

3D Digitization in the Museum – Part 1: Photogrammetry

3 minute read
Posted by Rachael Cristine Woody on 9/5/2018

image source

With increased availability of affordable virtual reality (VR) and augmented reality (AR) technologies, it may seem like 3D digitization of environments, objects, and structures is fairly new. For museums, experimenting with 3D digitization began in the early 2000s and is now becoming commonplace within a museum’s digitization lab.

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Topics: Museums, Technology

SydneyEnterprise & The Penang House of Music - Access to Musical Heritage

1 minute read
Posted by Lucidea on 9/4/2018

The Penang House of Music is a gallery and library dedicated to documenting the diversity of the local community’s cultural and musical traditions, including popular music in Penang. It came into being as part of the Penang Musical Heritage Project (PHMP), with the support of the Penang State Government.

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Topics: SydneyEnterprise, Special Libraries, Collections Management

KM and Gamification: Examples of Tangible Rewards

2 minute read
Posted by Lucidea on 8/30/2018

Our KM Conversation webinar series included a chat with knowledge management evangelist and expert Stan Garfield about using gamification techniques, including offering tangible rewards for participation in a KM program.

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Topics: Knowledge Management, KM, Customer Engagement

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