In my upcoming book on promoting knowledge management initiatives within the corporate world, I share what I’ve learned about building lively, enduring communities for KM stakeholders, practitioners, and end users of organizational knowledge. Here’s an excerpt to (hopefully) pique your interest.
People at organizations with underperforming KM platforms can really struggle to find information; unfortunately, they pretty much need to know exactly what they want and where it is, before they can find it. A great KM platform solves that problem.
If your organization relies on a shared drive or a DMS—or an underpowered knowledge management system—to house or reference critical information assets, that’s a real handicap. It means you can only retrieve valuable content if you know exactly what you want (and where it is), and that means you often have to rely on institutional memory.
This month I co-hosted a webinar on gamification with KM expert Stan Garfield. In this post I’ll share a few key takeaways that jumped out at me during the session.