Knowledge Leadership – Thoughts from Euan Semple

2 minute read
Posted by Lucidea on 11/8/2018

During a “KM Conversation” with well-known enterprise social network expert, author and consultant Euan Semple on the topic of “The New Knowledge Ecosystem: Content and Connection,” Euan shared valuable insights on what it means—and what it takes—to be a thought leader in today’s networked business environment.

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Topics: Knowledge Management, KM

KM Secret: Improve Findability Part Two

3 minute read
Posted by Stan Garfield on 11/1/2018

There are many ways to build a positive reputation for knowledge management within your organization. Making content easier to find is a big win. Last week I focused on user interface elements and channels, and introduced the idea of curated content and answers. Please read on for more about the content itself and how it can be organized for better findability.

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Topics: KM, Knowledge Management, Strategy

KM Secret: Improve Findability Part One

2 minute read
Posted by Stan Garfield on 10/25/2018

There are many ways to build a positive reputation for knowledge management within your organization. One big and very popular user-focused improvement is to make content easier to find. To do so, provide content in multiple ways and through multiple channels. Read on for some specific suggestions.

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Topics: KM, Knowledge Management, Strategy

Successful KM Programs Require User Input

5 minute read
Posted by Stan Garfield on 10/18/2018

As you develop your knowledge management strategy, it’s important to get user input in order to determine which needs to address. Conduct surveys to identify challenges and needs, identify opportunities, and request suggestions.

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Topics: KM, Knowledge Management, Strategy

Working Out Loud: Benefits for KM

2 minute read
Posted by Stan Garfield on 10/11/2018

There are many ways to nurture an organizational knowledge-sharing culture, including embracing “Working Out Loud”. Bryce Williams defines Working Out Loud (WOL) as Observable Work (creating, modifying, and storing your work in places where others can see it, follow it, and contribute to it in process) + Narrating Your Work (writing about what you are doing in an open way for those interested to find and follow).

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Topics: Knowledge Management, KM, Strategy

Best Ways for KM Leaders to Partner with IT

2 minute read
Posted by Stan Garfield on 10/4/2018

Your organization’s IT department is a key functional partner. You will need to work with them to plan and implement technology projects. Here are detailed suggestions for how to best do this.

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Topics: Knowledge Management, KM, Strategy

KM Success Stories

3 minute read
Posted by Stan Garfield on 9/27/2018

Timely communication is critical to successfully introducing a new KM initiative and keeping users and advocates informed on progress and the positive impact of knowledge management.

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Topics: Knowledge Management, Training, KM, Customer Engagement

Knowledge Ecosystems and the Pivotal Role of the Special Librarian

4 minute read
Posted by Stephen Abram on 9/25/2018

Nancy Dixon has written a great post about what special librarians can do in strategic support of their users, titled Three Eras of Knowledge Management. It fits nicely with my own position that it’s not possible to actually manage knowledge. I may be being a bit heretical here—but I believe we need to understand this deeply to know the difference between data professionals, information professionals, and knowledge workers.

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Topics: KM, Knowledge Management, Special Librarianship

KM User Assistance: The Knowledge Help Desk

3 minute read
Posted by Stan Garfield on 9/20/2018

Offering one-on-one support is a very personal and individualized approach to KM communications. Build a team of people who provide support to users by phone, email, chat, enterprise social network (ESN), and screen sharing.

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Topics: Knowledge Management, Training, KM, Customer Engagement

Can Artificial Intelligence Make Knowledge Management Sexy?

2 minute read
Posted by Ron Aspe, CEO on 9/13/2018

If you are ever at a dinner party and want to kill a conversation, tell the people you’re sitting with that you are into knowledge management. They won’t exactly move their chairs away, but they’ll suddenly be more interested in the food they’re eating. AI, however, is something many people have an opinion about—and it could just be the big break that KM needs.

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Topics: KM, Knowledge Management, Artificial Intelligence

Successful KM Platforms Offer a Great User Experience

3 minute read
Posted by Stan Garfield on 9/6/2018

In order for users to adopt and continually leverage your KM program, you must make it easy for them to access people, process, and technology components. This includes providing an intranet, portal site, or mobile app with obvious links to the available resources. Allow users to quickly navigate to the appropriate sites or apps based on their role, business process stage, and current requirements.

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Topics: KM, Knowledge Management, Training, Customer Engagement

KM and Gamification: Examples of Tangible Rewards

2 minute read
Posted by Lucidea on 8/30/2018

Our KM Conversation webinar series included a chat with knowledge management evangelist and expert Stan Garfield about using gamification techniques, including offering tangible rewards for participation in a KM program.

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Topics: KM, Knowledge Management, Customer Engagement

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