10 Guidelines for Leveraging Push Communication to Promote KM Initiatives

2 minute read
Posted by Stan Garfield on 1/10/2019

Timely communication is critical to successfully introduce and promote KM initiatives and keep the organization informed of progress. Develop a plan for the communications vehicles you will use and be sure to include “push” channels.

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Topics: Knowledge Management, KM, Strategy

Readers’ Choice: Favorite KM Blog Posts of 2018

2 minute read
Posted by Lucidea on 12/21/2018

The results are in! Guest blogger Stan Garfield’s KM blog posts have strong readership, but we’re no slouches ourselves! We noticed enthusiasm for three in particular (well, OK, 2 of them from Stan), demonstrating readers’ interest in learning about the strategic and tactical basics of knowledge management. They’re worthy of a reprise, and just in case there’s anyone out there who missed them the first time… please read on!

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Topics: Knowledge Management, KM, Professional Development

Is SharePoint Really a KM application?

3 minute read
Posted by Lucidea on 12/20/2018

At Lucidea we work on KM projects with clients around the globe, in almost every industry. One question that we hear again and again is “But isn’t SharePoint a KM application?” We love this question and we hate this question, because the answer is “it depends.”  It depends on what you mean by an application, and what that implies. This post covers some of the challenges of using SharePoint for knowledge management.

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Topics: KM, Knowledge Management Systems, Knowledge Management

Platform vs. Application—the KM Conundrum

2 minute read
Posted by Ron Aspe, CEO on 12/13/2018

The biggest mistake people make when selecting a KM system is to choose a platform instead of an application. The business case is dazzlingly simple—yet many organizations overlook it.

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Topics: Knowledge Management, KM Software

How to make friends and influence organizations to adopt KM

4 minute read
Posted by Stan Garfield on 12/6/2018

Selling is like a journey—there is no finish line. Remember that getting buy-in to KM is an ongoing, permanent process. You are selling all the time!

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Topics: Knowledge Management, KM, Strategy

KM Secret: Documents and Presentations

3 minute read
Posted by Stan Garfield on 11/15/2018

Timely communication is critical to successfully introducing a new KM initiative and keeping the organization informed of implementation progress. Complete and effective documentation supports training, communications, and user assistance. It is a good way to demonstrate knowledge sharing and reuse, and allows users to learn about all elements of a KM program.

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Topics: Knowledge Management, KM, Strategy

Knowledge Leadership – Thoughts from Euan Semple

2 minute read
Posted by Lucidea on 11/8/2018

During a “KM Conversation” with well-known enterprise social network expert, author and consultant Euan Semple on the topic of “The New Knowledge Ecosystem: Content and Connection,” Euan shared valuable insights on what it means—and what it takes—to be a thought leader in today’s networked business environment.

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Topics: Knowledge Management, KM

KM Secret: Improve Findability Part Two

3 minute read
Posted by Stan Garfield on 11/1/2018

There are many ways to build a positive reputation for knowledge management within your organization. Making content easier to find is a big win. Last week I focused on user interface elements and channels, and introduced the idea of curated content and answers. Please read on for more about the content itself and how it can be organized for better findability.

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Topics: KM, Knowledge Management, Strategy

KM Secret: Improve Findability Part One

2 minute read
Posted by Stan Garfield on 10/25/2018

There are many ways to build a positive reputation for knowledge management within your organization. One big and very popular user-focused improvement is to make content easier to find. To do so, provide content in multiple ways and through multiple channels. Read on for some specific suggestions.

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Topics: KM, Knowledge Management, Strategy

Successful KM Programs Require User Input

5 minute read
Posted by Stan Garfield on 10/18/2018

As you develop your knowledge management strategy, it’s important to get user input in order to determine which needs to address. Conduct surveys to identify challenges and needs, identify opportunities, and request suggestions.

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Topics: KM, Knowledge Management, Strategy

Working Out Loud: Benefits for KM

2 minute read
Posted by Stan Garfield on 10/11/2018

There are many ways to nurture an organizational knowledge-sharing culture, including embracing “Working Out Loud”. Bryce Williams defines Working Out Loud (WOL) as Observable Work (creating, modifying, and storing your work in places where others can see it, follow it, and contribute to it in process) + Narrating Your Work (writing about what you are doing in an open way for those interested to find and follow).

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Topics: Knowledge Management, KM, Strategy

Best Ways for KM Leaders to Partner with IT

2 minute read
Posted by Stan Garfield on 10/4/2018

Your organization’s IT department is a key functional partner. You will need to work with them to plan and implement technology projects. Here are detailed suggestions for how to best do this.

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Topics: Knowledge Management, KM, Strategy

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