KM User Assistance: The Knowledge Help Desk

3 minute read
Posted by Stan Garfield on 9/20/2018

Offering one-on-one support is a very personal and individualized approach to KM communications. Build a team of people who provide support to users by phone, email, chat, enterprise social network (ESN), and screen sharing.

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Topics: Knowledge Management, Training, KM, Customer Engagement

Can Artificial Intelligence Make Knowledge Management Sexy?

2 minute read
Posted by Ron Aspe, CEO on 9/13/2018

If you are ever at a dinner party and want to kill a conversation, tell the people you’re sitting with that you are into knowledge management. They won’t exactly move their chairs away, but they’ll suddenly be more interested in the food they’re eating. AI, however, is something many people have an opinion about—and it could just be the big break that KM needs.

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Topics: Knowledge Management, Artificial Intelligence, KM

Successful KM Platforms Offer a Great User Experience

3 minute read
Posted by Stan Garfield on 9/6/2018

In order for users to adopt and continually leverage your KM program, you must make it easy for them to access people, process, and technology components. This includes providing an intranet, portal site, or mobile app with obvious links to the available resources. Allow users to quickly navigate to the appropriate sites or apps based on their role, business process stage, and current requirements.

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Topics: Knowledge Management, Training, KM, Customer Engagement

KM and Gamification: Examples of Tangible Rewards

2 minute read
Posted by Lucidea on 8/30/2018

Our KM Conversation webinar series included a chat with knowledge management evangelist and expert Stan Garfield about using gamification techniques, including offering tangible rewards for participation in a KM program.

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Topics: Knowledge Management, KM, Customer Engagement

Articulate Your KM Vision

2 minute read
Posted by Stan Garfield on 8/23/2018

In order to motivate those in your organization to embrace knowledge management, you must be able to passionately describe the end-state vision for your program. What does KM look like when it’s working? Establish a vision for how knowledge management should work, and relentlessly work towards making that vision a reality.

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Topics: Knowledge Management, Training, KM, Customer Engagement

10 Tips for Starting a KM Program

1 minute read
Posted by Stan Garfield on 8/16/2018

During my career as a KM practitioner, I have both observed and developed proven practices for leading successful knowledge management programs, and in doing so, have compiled many “Tips Lists” to serve as thought-starters. They’re included in my latest book on promoting knowledge management initiatives within the corporate world; the below list is from Chapter 12: Use the Keys to Success.

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Topics: Knowledge Management, Professional Development, KM

Three Keys to KM leadership

2 minute read
Posted by Stan Garfield on 8/9/2018

During my career as a KM practitioner, I have both observed and developed proven practices for leading successful knowledge management programs. They’re included in my latest book on promoting knowledge management initiatives within the corporate world. Please read on for my thoughts on the essentials of KM leadership.

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Topics: Knowledge Management, Professional Development, KM

How to Sell KM to Leaders–Part Three

2 minute read
Posted by Stan Garfield on 8/2/2018

The single most important “KM sale” you can make is to your senior leaders. In my first two posts on this topic, I asserted that in my experience, if you get them on board, everything else will be much easier. If you can’t: try, try, and try again. Valuable tools for getting leadership sponsorship and support include telling stories, making the business case, and selling the benefits. Please read on to learn about selling the benefits, drawn from my new book Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Professional Development, KM

How to Sell KM to Leaders – Part Two

3 minute read
Posted by Stan Garfield on 7/26/2018

The single most important “KM sale” you can make is to your senior leaders. As mentioned in my previous post on this topic, if you get them on board, everything else will be much easier. If you can’t, you must keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about making the business case, drawn from my new book Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Professional Development, KM

How to Sell KM to Leaders – Part One

2 minute read
Posted by Stan Garfield on 7/19/2018

The single most important “KM sale” you can make is to your senior leaders. If you get them on board, everything else will be much easier. If you can’t, you need to keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about effective storytelling, drawn from my new book Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Professional Development, KM

Part Two: Knowledge Management Networking Secrets

2 minute read
Posted by Stan Garfield on 7/5/2018

You don’t have to go it alone to sell KM inside your organization. There are many avenues available that let you take advantage of outside help when you’ve run out of ideas (or steam!) and need to regroup or re-energize. These include joining and participating in KM communities, using industry analyst reports, and interviewing your peers in other organizations.

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Topics: Knowledge Management, Professional Development, KM Software

Part One: Knowledge Management Networking Secrets

2 minute read
Posted by Stan Garfield on 6/21/2018

You don’t have to go it alone to sell KM inside your organization. Take advantage of outside help by scheduling visits with others who are doing KM well, joining and participating in KM communities, using industry analyst reports, or retaining an outside consultant.

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Topics: Knowledge Management, Professional Development, KM

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