Solo Librarians and Peer Mentoring

1 minute read
Posted by Larry Cooperman on 12/26/2017

One of the many positive aspects of solo librarianship is the diversity of the practitioners. Among them are law librarians, medical librarians, corporate/special librarians and archivists, to name just a few. This diversity helps solo librarians to better help one another, solving common problems and sharing/implementing best practices.

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Topics: Library Management, Professional Development, Small Library Management

Part Four: Client Engagement in Special Libraries—Simple Tactics to Build On

4 minute read
Posted by Stephen Abram on 12/5/2017

Our first three posts defined customer engagement and focused on our clients/colleagues. We suggested a strategy for identifying and connecting with the colleagues we serve. We looked into gaining a better understanding of ourselves as people, and we reviewed the core skills for listening. In this post we design a roadmap for engaging colleagues in the various specialized settings of information professionals.

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Topics: Library Management, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part Three: Client Engagement in Special Libraries—What are the skills and competencies for engagement?

6 minute read
Posted by Stephen Abram on 11/28/2017

In our first two posts in this series, we defined what customer engagement is in the special librarian’s context, and outlined an approach to building a special library focused customer relationship management system.

Now, let’s ask ourselves what are the major competencies required for success? What should we invest our personal development focus on?

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Topics: Library Management, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part Two: Client Engagement in Special Libraries—Tracking and engaging your clients

4 minute read
Posted by Stephen Abram on 11/21/2017

My last post defined terms related to customer engagement and focused on the personal relationship-building component of our mandate with our target colleagues.

A major element of building relationships is knowing your colleagues well. No one’s memory is perfect. You can’t remember everything, and you may be working in teams (although this is useful for solos too). For sustainability and teamwork, you need to build a database that pulls together your knowledge of your clients and colleagues.

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Topics: Library Management, Solo Librarianship, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part One: Client Engagement in Special Libraries—What is it?

3 minute read
Posted by Stephen Abram on 11/14/2017

This series of blog posts on client engagement is inspired by a reader comment. Thanks!

“I appreciate Stephen Abram's tips. Could you talk more of 'engagement'? How can special librarians 'engage' employees? THANK YOU!”

This reader comment has inspired me to think more deeply about how special librarians and information professionals need to behave differently on the customer engagement front. Yes, special librarians are different!

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

No Collar, No Library Service? Surely Not…

2 minute read
Posted by Lucidea on 10/19/2017

In a recent post, The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management, KM blogger Nancy Dixon summarizes a conversation about people, process and technology with Jean Claude Monney, CKO of Microsoft Services. Mr. Monney touches on “no collar” workers, who should be added to “white collar” and “blue collar” when we talk about the people side of knowledge exchange.

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Topics: Library Management, Knowledge Management, Small Library Management

Knowing the Difference Between What’s Urgent and What’s Important

2 minute read
Posted by Lucidea on 10/17/2017

In his “Knoco Story,” Dealing with the Important Urgent Knowledge First, KM expert Nick Milton discusses the difference between important and urgent information and knowledge. Understanding this difference is key for special librarians and other knowledge professionals as they manage workflow and resources to best support their end users and deliver the most impact.

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Topics: Library Management, Solo Librarianship, Small Library Management, Managing Workflows

Earning the Right to Give Advice

8 minute read
Posted by Stephen Abram on 10/3/2017

As information professionals we are often asked to give our advice and our professional opinion on a number of issues and projects. Sometimes it is difficult to offer guidance confidently, yet it is our obligation to do so. In this post I’ll offer my thoughts on why and how to begin.

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram

Part 3: 33 Tips to Increase Innovation Capacity in your Library

6 minute read
Posted by Stephen Abram on 9/26/2017

Well, we’re finally at part three of this series. Here are my final ten tips and a bonus one. (Check out part one and part two here, in case you missed them.)

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, 33 Tips

Part 2: 33 Tips to Increase Innovation Capacity in your Library

8 minute read
Posted by Stephen Abram on 9/19/2017

I wrote my first 12 tips for innovation and product development success at your library based on my own experiences (and as a sort of ode to my 39th anniversary of my MLS graduation). This is a three part series and the next 11 tips are right here. Watch for the final batch in my next post.

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, 33 Tips

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