Part One: Aligning Research Results with Decision-Making—SWOT, 4-Squares, Fish Bones, and More

2 minute read
Posted by Stephen Abram on 6/26/2018

Sometimes special librarians struggle to define the right level of value-added service to deliver. I’ve been thinking about this a lot lately and considering what are the most important frameworks and ways to add value.

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Topics: Special Libraries, User Engagement, Professional Development

Accelerate KM Adoption through Point Scoring

1 minute read
Posted by Lucidea on 5/31/2018

During a “KM Conversation” with knowledge management evangelist and expert Stan Garfield, he focused on using gamification techniques—including awarding points and point scoring—to help build user engagement and ensure your KM platform is vibrant and widely leveraged within your organization.

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Topics: KM, Knowledge Management, User Engagement

KM Adoption Can be Increased Through Gamification Techniques

1 minute read
Posted by Lucidea on 5/24/2018

During our “KM Conversation” with knowledge management evangelist and expert Stan Garfield, “Gamification Accelerates KM Adoption,” he focused on how you can use gamification techniques to crack the challenging problem of building user engagement and ensuring that your KM platform is vibrant and widely leveraged within your organization.

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Topics: Knowledge Management, KM, User Engagement

Why Special Libraries are Important Destinations

2 minute read
Posted by Lucidea on 4/24/2018

There is a great deal of emphasis on “the virtual library” and the substitution of digital resources for print, but the allure of the library as a destination persists, most especially in the public sector. However, many of the reasons that public libraries attract visitors apply to special libraries as well.

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Topics: Special Libraries, User Engagement, Strategy

How to Turn Searching into Discovery

2 minute read
Posted by Lucidea on 4/12/2018

What actually motivates users of a knowledge management system? It’s the feeling we get at the moment of discovery. Yes, we need the information we are seeking, but it’s the buzz we get when we find it that keeps us engaged. And if we get the hit we’re looking for, we’ll come back—guaranteed.

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Topics: KM, Knowledge Management, User Engagement

10 Important Elements of an Organizational Knowledge Ecosystem

1 minute read
Posted by Lucidea on 3/1/2018

In their interesting blog post, 10 Tips for Creating a Knowledge Ecosystem in your Organization, a group of Wiley publication editors share their insights on effective KM practices. As a result of seeking a “better understanding of how knowledge is constructed and how it is connected to prior learning”, they compiled a list of ten knowledge ecosystem elements.

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Topics: Knowledge Management, Professional Development, User Engagement

Openness and the Embedded Library Experience

5 minute read
Posted by Stephen Abram on 1/16/2018

What is open? In order to be embedded librarians, information professionals must be open-minded and open to new experiences. On a personal basis I have had many conversations with embedded librarians who report that the experience is, in addition to being a growth experience, also quite enjoyable, professionally satisfying and exciting.

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Topics: User Engagement, Professional Development

Find a Killer KM App

3 minute read
Posted by Stan Garfield on 1/11/2018

Too much focus on technology when implementing a KM program is a common problem. But you will still need to use software applications, so it’s important to understand them and leverage them in an optimal way. Suggestions for doing so include finding a “killer KM app”. Please read on for my thoughts on this topic, drawn from my new book, Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Training, Marketing, KM, User Engagement

Blogging as a Special Librarian

6 minute read
Posted by Stephen Abram on 1/2/2018

Are you a blogging newbie? I doubt that! Been blogging for a while and now you’re feeling stuck? Has the dreaded writer’s block virus hit you? Feeling uninspired, all out of ideas, or not feeling very creative? Simply don’t know how to blog in your sector? Fear not; blogs still have some life in them!

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Topics: User Engagement, Marketing

Components of a KM Training Plan

2 minute read
Posted by Stan Garfield on 12/7/2017

Education is required when introducing a new KM initiative, during roll out across your organization, and as a key part of ongoing implementation. You must continue to offer training in a variety of ways; once is never sufficient. Please read on to learn the elements of a knowledge management training program, drawn from my new book, Proven Practices for Promoting a Knowledge Management Program.

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Topics: Knowledge Management, Training, Marketing, KM, User Engagement, Professional Development

Part Four: Client Engagement in Special Libraries—Simple Tactics to Build On

4 minute read
Posted by Stephen Abram on 12/5/2017

Our first three posts defined customer engagement and focused on our clients/colleagues. We suggested a strategy for identifying and connecting with the colleagues we serve. We looked into gaining a better understanding of ourselves as people, and we reviewed the core skills for listening. In this post we design a roadmap for engaging colleagues in the various specialized settings of information professionals.

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Topics: Library Management, Special Libraries, User Engagement, Management

How (and Why) My Favorite Brick and Mortar Bookstore Continues to Thrive

2 minute read
Posted by Ron Aspe, CEO on 11/30/2017

Frequent travelers through San Francisco’s airport who love to read have probably stopped in at Compass Books in Terminal 3. The quality and range of their selection always impresses me, as do the knowledgeable staff. Recently, when SFO underwent significant renovations, I feared the store had closed—another victim of the digital age.

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Topics: Information Management, Library Management, User Engagement, Marketing, Management

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