Stan Garfield

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How to make friends and influence organizations to adopt KM

4 minute read
Posted by Stan Garfield on 12/6/2018

Selling is like a journey—there is no finish line. Remember that getting buy-in to KM is an ongoing, permanent process. You are selling all the time!

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Topics: Knowledge Management, KM, Strategy

KM Secret: Documents and Presentations

3 minute read
Posted by Stan Garfield on 11/15/2018

Timely communication is critical to successfully introducing a new KM initiative and keeping the organization informed of implementation progress. Complete and effective documentation supports training, communications, and user assistance. It is a good way to demonstrate knowledge sharing and reuse, and allows users to learn about all elements of a KM program.

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Topics: Knowledge Management, KM, Strategy

KM Secret: Improve Findability Part Two

3 minute read
Posted by Stan Garfield on 11/1/2018

There are many ways to build a positive reputation for knowledge management within your organization. Making content easier to find is a big win. Last week I focused on user interface elements and channels, and introduced the idea of curated content and answers. Please read on for more about the content itself and how it can be organized for better findability.

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Topics: KM, Knowledge Management, Strategy

KM Secret: Improve Findability Part One

2 minute read
Posted by Stan Garfield on 10/25/2018

There are many ways to build a positive reputation for knowledge management within your organization. One big and very popular user-focused improvement is to make content easier to find. To do so, provide content in multiple ways and through multiple channels. Read on for some specific suggestions.

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Topics: KM, Knowledge Management, Strategy

Successful KM Programs Require User Input

5 minute read
Posted by Stan Garfield on 10/18/2018

As you develop your knowledge management strategy, it’s important to get user input in order to determine which needs to address. Conduct surveys to identify challenges and needs, identify opportunities, and request suggestions.

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Topics: KM, Knowledge Management, Strategy

Working Out Loud: Benefits for KM

2 minute read
Posted by Stan Garfield on 10/11/2018

There are many ways to nurture an organizational knowledge-sharing culture, including embracing “Working Out Loud”. Bryce Williams defines Working Out Loud (WOL) as Observable Work (creating, modifying, and storing your work in places where others can see it, follow it, and contribute to it in process) + Narrating Your Work (writing about what you are doing in an open way for those interested to find and follow).

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Topics: Knowledge Management, KM, Strategy

Best Ways for KM Leaders to Partner with IT

2 minute read
Posted by Stan Garfield on 10/4/2018

Your organization’s IT department is a key functional partner. You will need to work with them to plan and implement technology projects. Here are detailed suggestions for how to best do this.

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Topics: Knowledge Management, KM, Strategy

KM Success Stories

3 minute read
Posted by Stan Garfield on 9/27/2018

Timely communication is critical to successfully introducing a new KM initiative and keeping users and advocates informed on progress and the positive impact of knowledge management.

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Topics: Knowledge Management, Training, KM, Customer Engagement

KM User Assistance: The Knowledge Help Desk

3 minute read
Posted by Stan Garfield on 9/20/2018

Offering one-on-one support is a very personal and individualized approach to KM communications. Build a team of people who provide support to users by phone, email, chat, enterprise social network (ESN), and screen sharing.

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Topics: Knowledge Management, Training, KM, Customer Engagement

Successful KM Platforms Offer a Great User Experience

3 minute read
Posted by Stan Garfield on 9/6/2018

In order for users to adopt and continually leverage your KM program, you must make it easy for them to access people, process, and technology components. This includes providing an intranet, portal site, or mobile app with obvious links to the available resources. Allow users to quickly navigate to the appropriate sites or apps based on their role, business process stage, and current requirements.

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Topics: KM, Knowledge Management, Training, Customer Engagement

Articulate Your KM Vision

2 minute read
Posted by Stan Garfield on 8/23/2018

In order to motivate those in your organization to embrace knowledge management, you must be able to passionately describe the end-state vision for your program. What does KM look like when it’s working? Establish a vision for how knowledge management should work, and relentlessly work towards making that vision a reality.

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Topics: Knowledge Management, Training, KM, Customer Engagement

10 Tips for Starting a KM Program

1 minute read
Posted by Stan Garfield on 8/16/2018

During my career as a KM practitioner, I have both observed and developed proven practices for leading successful knowledge management programs, and in doing so, have compiled many “Tips Lists” to serve as thought-starters. They’re included in my latest book on promoting knowledge management initiatives within the corporate world; the below list is from Chapter 12: Use the Keys to Success.

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Topics: KM, Knowledge Management, Professional Development

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