Stan Garfield

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Knowledge Management for Success: Reuse Proven Practices

2 minute read
Posted by Stan Garfield on 4/19/2018

As part of the research for my current book, Proven Practices for Promoting a Knowledge Management Program, I interviewed widely recognized KM leaders to get their take on the secrets to successful KM strategy development and implementation. One of these leaders is with Microsoft.

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Topics: Knowledge Management, Professional Development, Marketing, KM

KM Programs: Implement, Improve, and Iterate

2 minute read
Posted by Stan Garfield on 3/29/2018

Knowledge management programs can use a wide variety of people, process, and technology components. It’s important for KM program leaders to gain direct experience with as many of these components as possible, to evaluate their possible application, and to lead the way in implementing new ones to fill current and future needs.

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Topics: Knowledge Management, KM Strategy, KM

Seeking Outside Help: Tips for Knowledge Managers

1 minute read
Posted by Stan Garfield on 3/8/2018

You don’t have to go it alone to sell KM to others in your organization. Take advantage of outside help by scheduling visits with others who are doing KM well, joining and participating in KM communities, using industry analyst reports, or using an outside consultant.

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Topics: Knowledge Management, Professional Development, Marketing, KM

How to Hold Successful “Face-to-Face” KM Meetings

4 minute read
Posted by Stan Garfield on 2/22/2018

Even in a world of digital communication channels, it’s critical to hold annual enterprise-wide (or worldwide, if you work for a multinational organization) face-to-face meetings in order to get and keep all KM leaders informed, energized, and collaborating.

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Topics: Knowledge Management, Professional Development, KM, Event Planning

How Knowledge Managers Can Become (and Mentor) “Power Knowledge Workers”

3 minute read
Posted by Stan Garfield on 2/9/2018

Knowledge Managers know how to use KM tools, how to ask others for help, who should be connected to whom, who would benefit from a piece of information, and how to persuade others to use information effectively. Those who play these roles, and especially those who combine several of them, can function as “power knowledge workers”, facilitating knowledge flow throughout the organization.

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Topics: Knowledge Management, Professional Development, KM

How Your KM Platform Can Provide a Great User Experience

3 minute read
Posted by Stan Garfield on 1/25/2018

Too much focus on technology when implementing a KM program is a common problem, but you will definitely need to use software applications—so it’s important to understand them and leverage them in an optimal way. It’s imperative that you offer a truly great user experience out of the gate.

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Topics: Knowledge Management, KM, KM Software

Find a Killer KM App

3 minute read
Posted by Stan Garfield on 1/11/2018

Too much focus on technology when implementing a KM program is a common problem. But you will still need to use software applications, so it’s important to understand them and leverage them in an optimal way. Suggestions for doing so include finding a “killer KM app”. Please read on for my thoughts on this topic, drawn from my new book, Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Customer Engagement, Marketing, Training, KM

Components of a KM Training Plan

2 minute read
Posted by Stan Garfield on 12/7/2017

Education is required when introducing a new KM initiative, during roll out across your organization, and as a key part of ongoing implementation. You must continue to offer training in a variety of ways; once is never sufficient. Please read on to learn the elements of a knowledge management training program, drawn from my new book, Proven Practices for Promoting a Knowledge Management Program.

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Topics: Knowledge Management, Customer Engagement, Marketing, KM Training Plan, Training, KM

Part Two: Benefits of Knowledge Management

3 minute read
Posted by Stan Garfield on 11/22/2017

As mentioned in my first post on this topic, in order to sell knowledge management to your stakeholders, you first need to become a KM expert yourself. As an expert, you’ll develop a very clear understanding of KM’s benefits to your unique organization. I included seven of the major benefits of having a successful knowledge management program in Part One of this post; here are another eight—drawn from my new book, Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield, Knowledge Management Programs, Benefits of Knowledge Management

Part One: Benefits of Knowledge Management

3 minute read
Posted by Stan Garfield on 11/16/2017

To sell knowledge management to your stakeholders, you first need to become a KM expert yourself. This involves developing a very clear understanding of KM’s benefits to your unique organization. Please read on for seven of the major benefits of having a successful knowledge management program, drawn from my new book, Proven Practices for Promoting Knowledge Management Program

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield, Knowledge Management Programs, Benefits of Knowledge Management

Why Won’t People Share Knowledge, and What Can You do About It?

2 minute read
Posted by Stan Garfield on 11/7/2017

To change a culture from one of knowledge hoarding to one of knowledge sharing, we must first understand why people may not be sharing their knowledge with one another. Below are some of the main reasons—along with recommended solutions—drawn from my new book, Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Proven KM Practices, Stan Garfield, Knowledge Management Programs, Knowledge Management Impact

Part Two: Secrets of Networking for Knowledge Management Impact

2 minute read
Posted by Stan Garfield on 10/31/2017

You don’t have to go it alone to sell KM inside your organization. There are many avenues available that let you take advantage of outside help when you’ve run out of ideas (or steam!) and need to regroup or re-energize. These include joining and participating in KM communities, using industry analyst reports, and interviewing your peers in other organizations.

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Topics: Knowledge Management, Knowledge Management Systems, Stan Garfield, Knowledge Management Programs, Knowledge Management Impact

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