In my current book on promoting knowledge management initiatives within the corporate world, I warn against focusing too much on technology, which is a very common problem. But you will ultimately need to use technology for your KM program, so it’s important to understand it and use it in the optimal way. A critical component of successful technology procurement and rollout is a thorough understanding of how technology products are reviewed and approved.
Are we ready for this? Sometimes a new technology simmers for years and then just seems to explode into the present. There are a few things cresting now in the consumer and business markets that we need to pay attention to.