6 Keys to Special Library Sustainability

1 minute read
Posted by Lucidea on 5/1/2018

The simple truth is, there are serious challenges to the long-term sustainability of special libraries, most of which can be turned into opportunities if you develop a strategy for continuous improvement and are proactive.

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Topics: Special Libraries, Management, Strategy

Special Libraries and Evidence Based Decision Making

2 minute read
Posted by Ron Aspe, CEO on 4/10/2018

Pilots can’t fly unless they have instruments that tell them what the plane is doing at all times, and where it’s heading. Library professionals need instruments too, in order to assess whether the products and services they are providing are valued, and to understand what additional products and services might be needed. Read about 4 tools that will help you maintain your situational awareness.

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Topics: Special Libraries, Strategy, Management

Alexa, Siri, Cortana, Google Home, AR, AI, Machine Learning and the Special Librarian

5 minute read
Posted by Stephen Abram on 3/28/2018

Are we ready for this? Sometimes a new technology simmers for years and then just seems to explode into the present. There are a few things cresting now in the consumer and business markets that we need to pay attention to.

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Topics: Professional Development, Technology, Management

Part Two: How to Leverage Analytics in Your Special Library

1 minute read
Posted by Lucidea on 2/27/2018

One of Lucidea’s goals is to ensure a high return on investment for our clients. Per Wikipedia, “A high ROI means the investment's gains compare favorably to its cost.” Please read on for an example of how to think about and measure gains after implementing a Lucidea ILS or KM solution.

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Topics: Inmagic Presto, ILS, Management

Part One: How to Leverage Analytics in Your Special Library

1 minute read
Posted by Lucidea on 2/20/2018

The Library Director at a mid-sized law firm implemented our Director’s Dashboard as an online business intelligence tool that would make it easier to manage library operations without having to perform the same search, run repetitive reports, etc.

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Topics: Management

Solo Librarians and Peer Mentoring

1 minute read
Posted by Larry Cooperman on 12/26/2017

One of the many positive aspects of solo librarianship is the diversity of the practitioners. Among them are law librarians, medical librarians, corporate/special librarians and archivists, to name just a few. This diversity helps solo librarians to better help one another, solving common problems and sharing/implementing best practices.

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Topics: Library Management, Professional Development, Management

Part Four: Client Engagement in Special Libraries—Simple Tactics to Build On

4 minute read
Posted by Stephen Abram on 12/5/2017

Our first three posts defined customer engagement and focused on our clients/colleagues. We suggested a strategy for identifying and connecting with the colleagues we serve. We looked into gaining a better understanding of ourselves as people, and we reviewed the core skills for listening. In this post we design a roadmap for engaging colleagues in the various specialized settings of information professionals.

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Topics: Library Management, Special Libraries, User Engagement, Management

How (and Why) My Favorite Brick and Mortar Bookstore Continues to Thrive

2 minute read
Posted by Ron Aspe, CEO on 11/30/2017

Frequent travelers through San Francisco’s airport who love to read have probably stopped in at Compass Books in Terminal 3. The quality and range of their selection always impresses me, as do the knowledgeable staff. Recently, when SFO underwent significant renovations, I feared the store had closed—another victim of the digital age.

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Topics: Information Management, Library Management, User Engagement, Marketing, Management

Part Three: Client Engagement in Special Libraries—What are the skills and competencies for engagement?

6 minute read
Posted by Stephen Abram on 11/28/2017

In our first two posts in this series, we defined what customer engagement is in the special librarian’s context, and outlined an approach to building a special library focused customer relationship management system.

Now, let’s ask ourselves what are the major competencies required for success? What should we invest our personal development focus on?

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Topics: Library Management, Special Libraries, User Engagement, Management

Part Two: Client Engagement in Special Libraries—Tracking and engaging your clients

4 minute read
Posted by Stephen Abram on 11/21/2017

My last post defined terms related to customer engagement and focused on the personal relationship-building component of our mandate with our target colleagues.

A major element of building relationships is knowing your colleagues well. No one’s memory is perfect. You can’t remember everything, and you may be working in teams (although this is useful for solos too). For sustainability and teamwork, you need to build a database that pulls together your knowledge of your clients and colleagues.

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Topics: Library Management, Solo Librarianship, Special Libraries, User Engagement, Management

Part One: Client Engagement in Special Libraries—What is it?

3 minute read
Posted by Stephen Abram on 11/14/2017

This series of blog posts on client engagement is inspired by a reader comment. Thanks!

“I appreciate Stephen Abram's tips. Could you talk more of 'engagement'? How can special librarians 'engage' employees? THANK YOU!”

This reader comment has inspired me to think more deeply about how special librarians and information professionals need to behave differently on the customer engagement front. Yes, special librarians are different!

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Topics: Library Management, Solo Librarianship, Special Libraries, Integrated Library Systems, User Engagement, Management

No Collar, No Library Service? Surely Not…

2 minute read
Posted by Lucidea on 10/19/2017

In a recent post, The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management, KM blogger Nancy Dixon summarizes a conversation about people, process and technology with Jean Claude Monney, CKO of Microsoft Services. Mr. Monney touches on “no collar” workers, who should be added to “white collar” and “blue collar” when we talk about the people side of knowledge exchange.

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Topics: Library Management, Knowledge Management, Management

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