Cialdini: The Rules of Influence

6 minute read
Posted by Stephen Abram on 8/21/2018

In Special Library Land we often refer to marketing or advocacy. I do not personally like those words as frames for such activities. I like to call it what it is: INFLUENCE.

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Topics: Special Libraries, Marketing, Professional Development

What Does Success Look Like for the Special Library? SLA 2017 Hot Topics Panel (Revisited)

2 minute read
Posted by Lucidea on 6/5/2018

Special librarians know that to ensure sustainability they must build a strategy, embrace change, and even create it. They know that the path to success includes doing more with the tools they have, and the skills they’ve built. But do special librarians truly recognize success when they achieve it? Equally important, do they focus on communicating the value of their success to leadership and peers?

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Topics: Special Librarians, Professional Development, Marketing

Knowledge Management for Success: Reuse Proven Practices

2 minute read
Posted by Stan Garfield on 4/19/2018

As part of the research for my current book, Proven Practices for Promoting a Knowledge Management Program, I interviewed widely recognized KM leaders to get their take on the secrets to successful KM strategy development and implementation. One of these leaders is with Microsoft.

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Topics: Knowledge Management, KM, Professional Development, Marketing

Seeking Outside Help: Tips for Knowledge Managers

1 minute read
Posted by Stan Garfield on 3/8/2018

You don’t have to go it alone to sell KM to others in your organization. Take advantage of outside help by scheduling visits with others who are doing KM well, joining and participating in KM communities, using industry analyst reports, or using an outside consultant.

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Topics: Knowledge Management, KM, Professional Development, Marketing

Marketing Your Library: The Benefits For Special Libraries

3 minute read
Posted by Lucidea on 2/13/2018

Library marketing has become a hot topic, with public libraries working hard to increase footfall and enroll new members. With regard to special libraries, some companies believe that since the library is in place, staff will automatically flock to it. Unfortunately, that’s not always the case despite the fact that their users are a captive audience.

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Topics: ILS, Library Automation Software, Integrated Library Systems, Special Libraries, Marketing

Access is Not Equal to Know-how

5 minute read
Posted by Stephen Abram on 1/30/2018

Are you still hearing that hackneyed old comment, “Most everything’s available on the web now, so exactly why do we need librarians?” I certainly am! Arghhh! It’s coming from all quarters and other professionals too. In financially tumultuous times, when every cent is being scrutinized to within a centimeter of its life, we can expect this ugly example of shallow thinking to raise its head again and again. It’s time to remind ourselves of quick ways to respond to these comments.

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Topics: Special Libraries, Marketing

Find a Killer KM App

3 minute read
Posted by Stan Garfield on 1/11/2018

Too much focus on technology when implementing a KM program is a common problem. But you will still need to use software applications, so it’s important to understand them and leverage them in an optimal way. Suggestions for doing so include finding a “killer KM app”. Please read on for my thoughts on this topic, drawn from my new book, Proven Practices for Promoting Knowledge Management.

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Topics: Knowledge Management, Training, Marketing, KM, User Engagement

Blogging as a Special Librarian

6 minute read
Posted by Stephen Abram on 1/2/2018

Are you a blogging newbie? I doubt that! Been blogging for a while and now you’re feeling stuck? Has the dreaded writer’s block virus hit you? Feeling uninspired, all out of ideas, or not feeling very creative? Simply don’t know how to blog in your sector? Fear not; blogs still have some life in them!

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Topics: User Engagement, Marketing

Elevator Speeches: No Magic Beans

4 minute read
Posted by Stephen Abram on 12/19/2017

Over the past few years we have heard a lot about the special role of elevator speeches—those sound bites you practice in case you have the ear of a key decision maker or influencer in your organization for a few floors. I love this tactic, but let’s remember that it’s just a micro-skill and we can’t leave our communication strategies up to chance encounters. Let’s learn how to make our own magical moments.

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Topics: Library Management, Marketing, Strategy

Components of a KM Training Plan

2 minute read
Posted by Stan Garfield on 12/7/2017

Education is required when introducing a new KM initiative, during roll out across your organization, and as a key part of ongoing implementation. You must continue to offer training in a variety of ways; once is never sufficient. Please read on to learn the elements of a knowledge management training program, drawn from my new book, Proven Practices for Promoting a Knowledge Management Program.

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Topics: Knowledge Management, Training, Marketing, KM, User Engagement, Professional Development

How (and Why) My Favorite Brick and Mortar Bookstore Continues to Thrive

2 minute read
Posted by Ron Aspe, CEO on 11/30/2017

Frequent travelers through San Francisco’s airport who love to read have probably stopped in at Compass Books in Terminal 3. The quality and range of their selection always impresses me, as do the knowledgeable staff. Recently, when SFO underwent significant renovations, I feared the store had closed—another victim of the digital age.

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Topics: Information Management, Library Management, User Engagement, Marketing, Management

Ensuring Advocacy, Engagement, Adoption –A Conversation with Euan Semple

3 minute read
Posted by Lucidea on 9/23/2016

Earlier this year, we presented a “KM Conversation” with well-known enterprise social network expert, author and consultant Euan Semple. During our session “The New Knowledge Ecosystem: Content and Connection,” Euan shared his thoughts on what it takes to build advocacy, engagement and adoption of enterprise social networks, and why it’s important.

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Topics: Knowledge Management, Marketing

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