Stephen Abram

Stephen Abram is a popular Lucidea Webinars presenter. He is the past president of SLA, and the Canadian and Ontario Library Associations. He is the CEO of Lighthouse Consulting and the executive director of the Federation of Ontario Public Libraries. He blogs personally at Stephen’s Lighthouse (www.stephenslighthouse.com). Watch for his new book from Lucidea Press on management tips for librarians, coming in autumn 2017!
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Recent Posts

Is There Such a Thing as Information Overload?

6 minute read
Posted by Stephen Abram on 2/6/2018

“Information overload refers to the state of having too much information to make a decision or remain informed about a topic. It is often referred to in conjunction with various forms of computer mediated communication such as email and the web. The term was coined in 1970 by Alvin Toffler in his book Future Shock.” (Wikipedia)

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Topics: Professional Development, Special Libraries

Access is Not Equal to Know-how

5 minute read
Posted by Stephen Abram on 1/30/2018

Are you still hearing that hackneyed old comment, “Most everything’s available on the web now, so exactly why do we need librarians?” I certainly am! Arghhh! It’s coming from all quarters and other professionals too. In financially tumultuous times, when every cent is being scrutinized to within a centimeter of its life, we can expect this ugly example of shallow thinking to raise its head again and again. It’s time to remind ourselves of quick ways to respond to these comments.

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Topics: Library Marketing, Special Libraries

Future Ready: The Emerging New Library/Librarian Experience

6 minute read
Posted by Stephen Abram on 1/23/2018

Libraries and librarians are all about experiences. How would you describe the experience of dealing with you? What are the benefits? In this post, I’d like to explore the knowledge experience and how it has changed over the years with respect to the library/librarian value proposition. As we enter an era of new opportunities it’s wise to see how we got to this point.

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Topics: Professional Development, Special Libraries

Openness and the Embedded Library Experience

5 minute read
Posted by Stephen Abram on 1/16/2018

What is open? In order to be embedded librarians, information professionals must be open-minded and open to new experiences. On a personal basis I have had many conversations with embedded librarians who report that the experience is, in addition to being a growth experience, also quite enjoyable, professionally satisfying and exciting.

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Topics: User Engagement, Library Professional Development

Innovation: No Excuses

6 minute read
Posted by Stephen Abram on 1/9/2018

I have been asked to speak on innovation many times. I've also led the innovation teams at a few major library corporations, which is fun, frustrating and rewarding. I've thought about the topic a lot and I've come to a couple of conclusions which I'll share here.

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Topics: Library Professional Development, Innovation

Blogging as a Special Librarian

6 minute read
Posted by Stephen Abram on 1/2/2018

Are you a blogging newbie? I doubt that! Been blogging for a while and now you’re feeling stuck? Has the dreaded writer’s block virus hit you? Feeling uninspired, all out of ideas, or not feeling very creative? Simply don’t know how to blog in your sector? Fear not; blogs still have some life in them!

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Topics: Library Marketing, User Engagement

Elevator Speeches: No Magic Beans

4 minute read
Posted by Stephen Abram on 12/19/2017

Over the past few years we have heard a lot about the special role of elevator speeches—those sound bites you practice in case you have the ear of a key decision maker or influencer in your organization for a few floors. I love this tactic, but let’s remember that it’s just a micro-skill and we can’t leave our communication strategies up to chance encounters. Let’s learn how to make our own magical moments.

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Topics: Library Management, Library Marketing, Library Strategy

Part Four: Client Engagement in Special Libraries—Simple Tactics to Build On

4 minute read
Posted by Stephen Abram on 12/5/2017

Our first three posts defined customer engagement and focused on our clients/colleagues. We suggested a strategy for identifying and connecting with the colleagues we serve. We looked into gaining a better understanding of ourselves as people, and we reviewed the core skills for listening. In this post we design a roadmap for engaging colleagues in the various specialized settings of information professionals.

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Topics: Library Management, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part Three: Client Engagement in Special Libraries—What are the skills and competencies for engagement?

6 minute read
Posted by Stephen Abram on 11/28/2017

In our first two posts in this series, we defined what customer engagement is in the special librarian’s context, and outlined an approach to building a special library focused customer relationship management system.

Now, let’s ask ourselves what are the major competencies required for success? What should we invest our personal development focus on?

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Topics: Library Management, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

Part Two: Client Engagement in Special Libraries—Tracking and engaging your clients

4 minute read
Posted by Stephen Abram on 11/21/2017

My last post defined terms related to customer engagement and focused on the personal relationship-building component of our mandate with our target colleagues.

A major element of building relationships is knowing your colleagues well. No one’s memory is perfect. You can’t remember everything, and you may be working in teams (although this is useful for solos too). For sustainability and teamwork, you need to build a database that pulls together your knowledge of your clients and colleagues.

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Topics: Library Management, Solo Librarianship, Small Library Management, Stephen Abram, Special Libraries, Client Engagement in Special Libraries

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