--- title: "Think Clearly: The Lucidea Blog | Training" description: Training | Discover the how-tos, issues, ideas, challenges and solutions special librarians, knowledge management professionals, and museum managers need to know. --- [![Lucidea](https://blog.lucidea.com/hubfs/Lucidea_October2018/Images/lucidea-main-logo.png)](https://lucidea.com/) - Software Solutions - Integrated Library Systems - [SydneyEnterprise](https://lucidea.com/sydneyenterprise/) - [GeniePlus](https://lucidea.com/genieplus/) - Knowledge Management - [Inmagic Presto](https://lucidea.com/inmagic-presto/) - [Inmagic DB/TextWorks](https://lucidea.com/inmagic-dbtextworks/) - [LawPort](https://lucidea.com/lawport) - Museum Collections Management - [Argus](https://lucidea.com/argus/) - [ArgusEssentia](https://lucidea.com/argusessentia/) - Archives Collection Management - [CuadraSTAR SKCA](https://lucidea.com/cuadrastar-skca) - [Eloquent Archives](https://lucidea.com/eloquent-archives) - [ArchivEra](https://lucidea.com/archivera) - [ArchivEssentia](https://lucidea.com/archivessentia) - Electronic Resource Management - [LookUp Precision](https://lucidea.com/lookup-precision/) - [Eloquent Records](https://lucidea.com/eloquent-records/) - Resources - [Resources](https://lucidea.com/resources/) - [Upcoming Events](https://lucidea.com/events/) - [Think Clearly Blog](https://blog.lucidea.com/) - [Technical Support](https://lucidea.com/technical-support/) - About Lucidea - [Our Story](https://lucidea.com/about-lucidea/) - [Our Partners](https://lucidea.com/partners/) - [Press Room](https://lucidea.com/press-room/) - [Careers](https://lucidea.com/careers/) - [Contact Us](https://lucidea.com/contact/) # Think Clearly: The Lucidea Blog # We've Moved! **Think Clearly has a new home! [Click here](https://lucidea.com/blog) to see our latest posts.** **\***If there’s older content you’d like to catch up on, you can browse right where you are, **until Friday, April 5th**. We know it takes a minute to get used to change! ## [KM Success Stories](https://blog.lucidea.com/km-success-stories) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 9/27/2018 - [Tweet](https://twitter.com/share) [![KM Success Stories](https://blog.lucidea.com/hubfs/km-success-stories.jpg)](https://blog.lucidea.com/km-success-stories) Timely communication is critical to successfully introducing a new KM initiative and keeping users and advocates informed on progress and the positive impact of knowledge management. [Read More](https://blog.lucidea.com/km-success-stories) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/km-success-stories#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [Customer Engagement](https://blog.lucidea.com/topic/customer-engagement) ## [KM User Assistance: The Knowledge Help Desk](https://blog.lucidea.com/km-user-assistance-the-knowledge-help-desk) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 9/20/2018 - [Tweet](https://twitter.com/share) [![KM User Assistance: The Knowledge Help Desk](https://blog.lucidea.com/hubfs/helpdesk-km.jpg)](https://blog.lucidea.com/km-user-assistance-the-knowledge-help-desk) Offering one-on-one support is a very personal and individualized approach to KM communications. Build a team of people who provide support to users by phone, email, chat, enterprise social network (ESN), and screen sharing. [Read More](https://blog.lucidea.com/km-user-assistance-the-knowledge-help-desk) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/km-user-assistance-the-knowledge-help-desk#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [Customer Engagement](https://blog.lucidea.com/topic/customer-engagement) ## [Successful KM Platforms Offer a Great User Experience](https://blog.lucidea.com/successful-km-platforms-offer-a-great-user-experience) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 9/6/2018 - [Tweet](https://twitter.com/share) [![Successful KM Platforms Offer a Great User Experience](https://blog.lucidea.com/hubfs/km-better-ui.jpg)](https://blog.lucidea.com/successful-km-platforms-offer-a-great-user-experience) In order for users to adopt and continually leverage your KM program, you must make it easy for them to access people, process, and technology components. This includes providing an intranet, portal site, or mobile app with obvious links to the available resources. Allow users to quickly navigate to the appropriate sites or apps based on their role, business process stage, and current requirements. [Read More](https://blog.lucidea.com/successful-km-platforms-offer-a-great-user-experience) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/successful-km-platforms-offer-a-great-user-experience#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [Customer Engagement](https://blog.lucidea.com/topic/customer-engagement) ## [Articulate Your KM Vision](https://blog.lucidea.com/articulate-your-km-vision) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 8/23/2018 - [Tweet](https://twitter.com/share) [![Articulate Your KM Vision](https://blog.lucidea.com/hubfs/articulate-vision.jpg)](https://blog.lucidea.com/articulate-your-km-vision) In order to motivate those in your organization to embrace knowledge management, you must be able to passionately describe the end-state vision for your program. What does KM look like when it’s working? Establish a vision for how knowledge management should work, and relentlessly work towards making that vision a reality. [Read More](https://blog.lucidea.com/articulate-your-km-vision) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/articulate-your-km-vision#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [Customer Engagement](https://blog.lucidea.com/topic/customer-engagement) ## [How to Develop a KM Training Plan](https://blog.lucidea.com/how-to-develop-a-km-training-plan) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 6/14/2018 - [Tweet](https://twitter.com/share) [![How to Develop a KM Training Plan](https://blog.lucidea.com/hubfs/km-training-plan.jpg)](https://blog.lucidea.com/how-to-develop-a-km-training-plan) Education is required when introducing a new KM initiative, during roll out across your organization, and as a key part of ongoing implementation. You must continue to offer training in a variety of ways; once is never sufficient. Please read on to learn the elements of a knowledge management training program, drawn from my new book, [***Proven Practices for Promoting Knowledge Management***](https://lucidea.com/kmbook). [Read More](https://blog.lucidea.com/how-to-develop-a-km-training-plan) 1 Comment [Click here to read/write comments](https://blog.lucidea.com/how-to-develop-a-km-training-plan#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [Customer Engagement](https://blog.lucidea.com/topic/customer-engagement) ## [How to Best Leverage Museum Volunteers](https://blog.lucidea.com/how-to-best-leverage-museum-volunteers) Posted by [Rachael Cristine Woody](https://blog.lucidea.com/author/rachael-cristine-woody) on 5/30/2018 - [Tweet](https://twitter.com/share) [![How to Best Leverage Museum Volunteers](https://blog.lucidea.com/hubfs/volunteers-museums.jpg)](https://blog.lucidea.com/how-to-best-leverage-museum-volunteers) Staffing shortages are a common issue for museums. As in many nonprofit sectors, museums manage staffing shortfalls with volunteers. Volunteers can be a huge benefit to a museum because they often come with expertise and skills acquired from a lifetime of experiences. [Read More](https://blog.lucidea.com/how-to-best-leverage-museum-volunteers) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/how-to-best-leverage-museum-volunteers#comments-listing) Topics: [Museums](https://blog.lucidea.com/topic/museums), [Training](https://blog.lucidea.com/topic/training), [Strategy](https://blog.lucidea.com/topic/strategy) ## [Effective Technology Training for Museum Volunteers & Interns](https://blog.lucidea.com/effective-technology-training-for-museum-volunteers-interns) Posted by [Rachael Cristine Woody](https://blog.lucidea.com/author/rachael-cristine-woody) on 5/23/2018 - [Tweet](https://twitter.com/share) [![Effective Technology Training for Museum Volunteers & Interns](https://blog.lucidea.com/hubfs/museum-software.jpg)](https://blog.lucidea.com/effective-technology-training-for-museum-volunteers-interns) Museums are now expected to have an online presence. At first, this meant museums needed a website with information about their hours of operation. Later, it meant museums should publish content and information about current and permanent exhibits. Now, the expectation is that museums have a digital presence for all artifacts. [Read More](https://blog.lucidea.com/effective-technology-training-for-museum-volunteers-interns) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/effective-technology-training-for-museum-volunteers-interns#comments-listing) Topics: [Museums](https://blog.lucidea.com/topic/museums), [Training](https://blog.lucidea.com/topic/training), [Strategy](https://blog.lucidea.com/topic/strategy) ## [Find a Killer KM App](https://blog.lucidea.com/find-a-killer-km-app) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 1/11/2018 - [Tweet](https://twitter.com/share) [![Find a killer KM app](https://blog.lucidea.com/hubfs/blog_images/killerapp.jpg)](https://blog.lucidea.com/find-a-killer-km-app) Too much focus on technology when implementing a KM program is a common problem. But you will still need to use software applications, so it’s important to understand them and leverage them in an optimal way. Suggestions for doing so include finding a “killer KM app”. Please read on for my thoughts on this topic, drawn from my new book, [***Proven Practices for Promoting Knowledge Management.***](https://lucidea.com/get-your-copy-of-proven-practices/) [Read More](https://blog.lucidea.com/find-a-killer-km-app) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/find-a-killer-km-app#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Marketing](https://blog.lucidea.com/topic/marketing), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [User Engagement](https://blog.lucidea.com/topic/user-engagement) ## [Components of a KM Training Plan](https://blog.lucidea.com/components-of-a-km-training-plan) Posted by [Stan Garfield](https://blog.lucidea.com/author/stan-garfield) on 12/7/2017 - [Tweet](https://twitter.com/share) [![study-km-training.jpg](https://blog.lucidea.com/hubfs/blog_images/study-km-training.jpg)](https://blog.lucidea.com/components-of-a-km-training-plan) Education is required when introducing a new KM initiative, during roll out across your organization, and as a key part of ongoing implementation. You must continue to offer training in a variety of ways; once is never sufficient. Please read on to learn the elements of a knowledge management training program, drawn from my new book, [***Proven Practices for Promoting a Knowledge Management Program**.*](https://lucidea.com/get-your-copy-of-proven-practices/) [Read More](https://blog.lucidea.com/components-of-a-km-training-plan) 0 Comments [Click here to read/write comments](https://blog.lucidea.com/components-of-a-km-training-plan#comments-listing) Topics: [Knowledge Management](https://blog.lucidea.com/topic/knowledge-management), [Professional Development](https://blog.lucidea.com/topic/professional-development), [Marketing](https://blog.lucidea.com/topic/marketing), [Training](https://blog.lucidea.com/topic/training), [KM](https://blog.lucidea.com/topic/km), [User Engagement](https://blog.lucidea.com/topic/user-engagement) [All posts](https://blog.lucidea.com/all) ### Subscribe Here! ### Recent Posts ### Posts by Tag - [Knowledge Management (194)](https://blog.lucidea.com/topic/knowledge-management) - [Library Management (124)](https://blog.lucidea.com/topic/library-management) - 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[Flexible Textbase KM](https://lucidea.com/inmagic-dbtextworks) - [Law firm KM, legal portals and intranets](https://lucidea.com/lawport) - Collections Management - [Large/Multibranch Museums](https://lucidea.com/argus) - [Small Museums, Big Impact](https://lucidea.com/argusessentia) - [Integrated, efficient archives](https://lucidea.com/cuadrastar-skca) - [Public-facing, dynamic archives](https://lucidea.com/eloquent-archives) - [Larger innovative Archives](https://lucidea.com/archivera) - [Smaller innovative Archives](https://lucidea.com/archivessentia) - Electronic Resource Management - [Online Resource Administrators](https://lucidea.com/lookup-precision) - [Records Managers](https://lucidea.com/eloquent-records/) ![Lucidea](https://blog.lucidea.com/hubfs/Lucidea_October2018/Images/Lucidea-Logo-ODot.png) [Contact Us](https://lucidea.com/contact)[Technical Support](https://lucidea.com/technical-support/) Copyright ©2019 Lucidea[Privacy Policy](https://lucidea.com/privacy-policy)[Terms of Use](https://lucidea.com/terms-of-use)[DCA](https://lucidea.com/dca) [![](https://blog.lucidea.com/hs-fs/hubfs/Lucidea_October2018/Images/linkedin.png?width=18&height=18&name=linkedin.png)](https://ca.linkedin.com/company/lucideacore) [![](https://blog.lucidea.com/hs-fs/hubfs/Lucidea_October2018/Images/twitter.png?width=18&height=18&name=twitter.png)](https://twitter.com/LucideaCore) [![](https://blog.lucidea.com/hs-fs/hubfs/Lucidea_October2018/Images/facebook.png?width=18&height=18&name=facebook.png)](https://www.facebook.com/LucideaCore) [![](https://blog.lucidea.com/hs-fs/hubfs/Lucidea_October2018/Images/lucidea-hx-blog.png?width=18&height=18&name=lucidea-hx-blog.png)](https://blog.lucidea.com/)