In his recent piece for KMWorld, What is KM? Knowledge Management Explained, Dr. Michael Koenig provides an excellent overview of the origins, goals and fundamentals of knowledge management. The article is useful for those new to KM, and also reminds seasoned practitioners of the discipline’s principles, stages of development and current status.

Too much focus on technology when implementing a KM program is a common problem, but you will definitely need to use software applications—so it’s important to understand them and leverage them in an optimal way. It’s imperative that you offer a truly great user experience out of the gate.

The American Academy of Facial Plastic and Reconstructive Surgery (AAFPRS) is the world’s largest specialty association for facial plastic surgery. One of the opportunities they provide is the chance for AAFPRS volunteer surgeons to operate on thousands of patients worldwide, particularly children. Using Inmagic Presto, they capture and track patient information and outcomes, and support research grant submissions with data.

Too much focus on technology when implementing a KM program is a common problem. But you will still need to use software applications, so it’s important to understand them and leverage them in an optimal way. Suggestions for doing so include finding a “killer KM app”. Please read on for my thoughts on this topic, drawn from my new book, Proven Practices for Promoting Knowledge Management.

It may come as a surprise that knowledge management isn’t simply about paper and electronic resources. Today's KM systems also capture the information in people's heads: the tacit knowledge, that when added to explicit knowledge completes the picture. The art and science of KM involves synthesizing the two for maximum impact. Please read on for some tips on how to make it work.

Education is required when introducing a new KM initiative, during roll out across your organization, and as a key part of ongoing implementation. You must continue to offer training in a variety of ways; once is never sufficient. Please read on to learn the elements of a knowledge management training program, drawn from my new book, Proven Practices for Promoting a Knowledge Management Program.

As mentioned in my first post on this topic, in order to sell knowledge management to your stakeholders, you first need to become a KM expert yourself. As an expert, you’ll develop a very clear understanding of KM’s benefits to your unique organization. I included seven of the major benefits of having a successful knowledge management program in Part One of this post; here are another eight—drawn from my new book, Proven Practices for Promoting Knowledge Management.

To sell knowledge management to your stakeholders, you first need to become a KM expert yourself. This involves developing a very clear understanding of KM’s benefits to your unique organization. Please read on for seven of the major benefits of having a successful knowledge management program, drawn from my new book, Proven Practices for Promoting Knowledge Management Program

There will, no doubt, be certain jobs and industries that will be dramatically impacted by artificial intelligence (AI). However, that can be said about virtually any technological innovation introduced in the past 30 years. A more interesting question might be, “How does the hype surrounding AI affect my career today?”

To change a culture from one of knowledge hoarding to one of knowledge sharing, we must first understand why people may not be sharing their knowledge with one another. Below are some of the main reasons—along with recommended solutions—drawn from my new book, Proven Practices for Promoting Knowledge Management.

We have all been there, and I’ve been there a lot. In the not too distant past, I was required to use an IBM mainframe to do my “word processing” when PC based solutions had far better functionality. Later, I was required to use email software that wasn’t compatible with the internet. The list goes on, and the problem still exists. There is hope: please read on for some ideas on how to break away from legacy software.

Jean-Claude Monney, Chief Knowledge Officer, Microsoft Enterprise Services, recently awarded five stars to Stan Garfield’s new book titled Proven Practices for Promoting a Knowledge Management Program. This comprehensive text, published by Lucidea Press, is an actionable guide to promoting knowledge management practices within your organization. If you want your KM program to achieve maximum success, you simply must read this book.

In a recent post, The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management, KM blogger Nancy Dixon summarizes a conversation about people, process and technology with Jean Claude Monney, CKO of Microsoft Services. Mr. Monney touches on “no collar” workers, who should be added to “white collar” and “blue collar” when we talk about the people side of knowledge exchange.

In their recent Harvard Business Review article, Help Employees Create Knowledge—Not Just Share It, John Hagel III and John Seely Brown argue “the most valuable form of learning today is actually creating new knowledge.” Traditional KM systems represented a huge leap forward in terms of making explicit knowledge accessible and structured, but what knowledge management strategies and applications do we need in today’s business environment in order to maximize the intersection of knowledge and learning?

The single most important “KM sale” you can make is to your senior leaders. In my first two posts on this topic, I asserted that in my experience, if you get them on board, everything else will be much easier. If you can’t: try, try, and try again. Valuable tools for getting leaders' sponsorship and support include telling stories, making the business case, and selling the benefits. Please read on to learn about selling the benefits, drawn from my new book Proven Practices for Promoting a Knowledge Management Program.

I’m pleased to announce that my new book, Proven Practices for Promoting a Knowledge Management Program, is now available. Published by Lucidea Press, it will show you how to build a successful knowledge management program that gets ongoing leadership commitment and creates a knowledge-sharing culture. Please read on for more detail, and a special offer from Lucidea.

The single most important “KM sale” you can make is to your senior leaders. As mentioned in my previous post on this topic, if you get them on board, everything else will be much easier. If you can’t, you must keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about making the business case, drawn from my new book Proven Practices for Promoting Knowledge Management.

The single most important “KM sale” you can make is to your senior leaders. If you get them on board, everything else will be much easier. If you can’t, you need to keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about effective storytelling, drawn from my new book Proven Practices for Promoting a Knowledge Management Program.