Part 2: 33 Tips to Increase Innovation Capacity in your Library

Posted by Stephen Abram on 9/19/2017

I wrote my first 12 tips for innovation and product development success at your library based on my own experiences (and as a sort of ode to my 39th anniversary of my MLS graduation). This is a three part series and the next 11 tips are right here. Watch for the final batch in my next post.

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, 33 Tips

Part 1: The Single Most Important KM “Sale” You Can Make

Posted by Stan Garfield on 9/14/2017

The single most important “KM sale” you can make is to your senior leaders. If you get them on board, everything else will be much easier. If you can’t, you need to keep trying until you do. To get their sponsorship and support, tell stories, make the business case, and sell the benefits. Please read on to learn about effective storytelling, drawn from my new book Proven Practices for Promoting a Knowledge Management Program.

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Topics: Knowledge Management, Knowledge Management Systems, Proven KM Practices, Stan Garfield

Part 1: 33 Tips to Increase Innovation Capacity in your Library

Posted by Stephen Abram on 9/12/2017

There’s nothing like the 39th anniversary of your library school graduation to cause you to reflect. I have many memories of a young, newly minted, newly married and very green librarian heading out into the big world. Ironically, my first task in those pre-Amazon days was to order a book—and I didn’t know how and was a solo librarian. Learning started fast in professional practice. What have I learned in the last 39 years, and is any of it useful?

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, 33 Tips

3 Tenets of Customer Service

Posted by Sarah Nichols on 9/7/2017

“Nobody cares how much you know, until they know how much you care.” The origin of this quote is unclear, but it is often cited in the education sector during discussions about how best to motivate students and improve teaching skills. The concept is equally relevant to customer service, and therefore applies to librarians and other information professionals.

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems

Watching the Future: Tracking Library Trends

Posted by Stephen Abram on 9/5/2017

Librarians are more relevant than ever. We have no good reason to be on the defense and every reason to take the offensive. Conversation in our field is fraught with too much navel gazing and not enough looking at external evidence that many things are going well. We share too many stories about the bad stuff and too rarely share the successes. Yet we are an adaptive profession. Positive change is our tradition; let’s talk about that!

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram

Robust KM is all about Supplements!

Posted by Sarah Nichols on 8/31/2017

In a recent article, Knowledge Management in the Age of Social Media, author Robin Singh suggests that social media presents serious challenges to the traditional "knowledge base," and asks whether it can transform knowledge management. Please read on for some additional thoughts on social knowledge exchange as a supplement to classic KM.

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Topics: Knowledge Management, Inmagic Presto, Knowledge Management Systems

Curation: Buzzword or What?

Posted by Stephen Abram on 8/29/2017

One of the most popular buzzwords in library-land at the moment is ‘curation’. It’s used to describe anything from old-fashioned collection development to human filtering activities on social media like Reddit, Twitter, Facebook and blogs. The word ‘curator’ gets used too liberally to describe the stuff people do on the web and, in my humble option, dilutes and pollutes the professional things that librarians do.

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Topics: Library Management, Information Management, Small Library Management, Integrated Library Systems, Stephen Abram

Platform vs. Application—Help for Building a Business Case

Posted by Ron Aspe, CEO on 8/24/2017

The biggest mistake people make when selecting a KM system is to choose a platform instead of an application. The business case is dazzlingly simple—yet many organizations overlook it.

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Topics: Knowledge Management, Inmagic Presto, Knowledge Management Systems

Are Librarians Experts?

Posted by Stephen Abram on 8/22/2017

Are librarians actually experts? If so, what are we expert at? What is our expertise?

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Topics: Library Management, Solo Librarianship, Small Library Management

Workplace Information Literacy: It’s Different

Posted by Stephen Abram on 8/17/2017

There are plenty of articles and studies on information literacy in our professional literature. However, these almost always address the issue of information literacy in public, K-12 and academic libraries, and focus on end users. But what about workplace literacy?

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Topics: Library Management, Solo Librarianship, Small Library Management, Integrated Library Systems, Stephen Abram, Special Libraries

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